Privacy Policy

This English translation is provided for convenience only. In case of discrepancy, the French version of the Privacy Policy prevails.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email address, communications); comments, feedback, product reviews, recommendations and personal profile.

Why do we collect such personal information?

We collect such non-personal and personal information for the following purposes:

To provide and operate the services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors’ personal information?

Our website runs on WordPress and is hosted by o2switch, a French simplified joint-stock company (SAS) with a share capital of €100,000, registered with the Clermont-Ferrand Trade and Companies Register under no. 510 909 807, whose registered office is located at Chemin des Pardiaux, 63000 Clermont-Ferrand, France (www.o2switch.fr). Your data is stored on o2switch’s secure servers located in France, behind a firewall.

We use Google Analytics to collect statistical information about site visitors.

See the cookies section below to learn more.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.

How do we use cookies and other tracking tools?

When you visit our site, we collect usage information transmitted to us by your computer, mobile phone or other access device. We may use tracking tools for various purposes, including:

Strictly necessary cookies. We may use the tracking tools/cookies required for system administration, to prevent fraudulent activity, to improve security or to allow you to use the virtual shopping cart functionality. No consent is required for the use of strictly necessary cookies.

Analytics and performance cookies. We use the information collected through the use of cookies/tracking tools to evaluate the effectiveness of our site and improve your browsing experience. We never use these cookies to identify you or to send you targeted advertising. For example, we may use cookies/tracking tools to:

determine the number of visitors to our site and identify how they move around the site and, in particular, which pages they visit, in order to improve the site and ensure sufficient coverage; and
collect, where possible, information about your computer or mobile device as part of system administration, including your IP address, operating system and the type of browser you use.

Functionality cookies. We may, for example, use these tracking tools to know whether you have already visited our site or whether you are a new visitor, and to help us identify the features you are most interested in.

We may also collect data from your computer and/or connection. During certain visits, we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.

Our aim is to collect and use only the information that we consider necessary for our legitimate business interests, in order to better understand and serve you. Using our services implies your consent to the use of these Cookies and Tracking Tools. For more information on our use of Cookies and opt-out options, see the following section.

Here is some additional important information about our use of tracking tools (cookies):

We offer features that are only available through the use of tracking tools.
We use both session tracking tools and persistent tracking tools. Tracking tools (such as cookies) can be persistent (i.e. they remain on your computer until you delete them) or temporary (i.e. they disappear when you close your browser). You are always free to refuse the use of tracking tools if your browser allows it, although this may affect your use of the site. Refer to the “Help” section of your browser to learn how to manage cookies.
You may encounter tracking tools/cookies from our third-party service providers that we have authorised on our site and that help us with various aspects of the management and services of our website, such as Google Analytics.

How can our site visitors withdraw their consent?

If you no longer wish us to process your data, please contact us at the following address: contact@voyage-a-lisbonne.com

When you accessed our site, cookies and other tracking tools were sent to your web browser and then stored on your computer or mobile device.

If you wish to limit, delete or refuse cookies set by any website (including this Site), you must do so through the settings of the browser you use. The “Help” function of your browser should provide you with the necessary information. You can also visit the third parties’ websites to learn about their cookies and, in some cases, opt out of some of their activities, as follows: Google Analytics.

For more information on limiting, deleting or refusing cookies, please visit www.aboutcookies.org or www.allaboutcookies.org.

Please note, however, that we are not responsible for the effectiveness of these opt-out options.

Also note that, in some cases, limiting, deleting or refusing cookies may reduce the functionality available on this site or other sites, or prevent you from accessing them.

PLEASE ALSO NOTE: we are in no way responsible for the policies and practices of third parties. We strive to keep this information up to date by adding and removing information as needed, but it is provided for information purposes only and may not be up to date or accurate. Please contact the third parties directly for more information.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect as soon as they are published on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.